Terms & Conditions
Please read these terms carefully before using our services. This agreement governs your rental experience with Signature Rent A Car.
Introduction
Welcome to Signature Rent A Car. These terms and conditions outline the rules and regulations for the use of our vehicle rental service. By accessing this website and booking a vehicle, we assume you accept these terms and conditions in full. Do not continue to use Signature Rent A Car's services if you do not accept all of the terms and conditions stated on this page.
Terminology: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Signature Rent A Car.
Rental Agreement
Core Provision
The rental agreement becomes binding once the deposit is received and the booking confirmation is issued by our system. All rentals are subject to vehicle availability at the time of pickup.
- All drivers must be at least 25 years of age for standard models and 30 years for premium categories.
- A valid international driving permit is required for non-resident clients.
- Minimum rental period is 24 hours. Early returns do not entitle the client to a refund.
Customer Responsibilities
Documentation
Clients must provide original identification documents, a valid license, and the credit card used for booking during vehicle handover.
Vehicle Inspection
You are required to inspect the vehicle with our representative and sign the condition report before departure. Any pre-existing damage must be documented.
Damage & Accident Reporting Procedure
- 1Ensure the safety of all passengers first and move the vehicle to a safe location if it is drivable and legally permitted.
- 2Contact our 24/7 emergency support line at 03299499996 immediately to report the incident, regardless of severity.
- 3Obtain an official police report (FIR) for any collision, theft, or third-party damage. Claims without a police report may be rejected by our insurer.
- 4Take clear photographs of the damage, the surrounding scene, and all involved parties' documents before the vehicle is moved or repaired.
- 5Complete and sign our incident report form within 24 hours. Do not admit fault or negotiate settlement with a third party without our written consent.
Vehicle Usage Policy
Strict prohibitions apply to all fleet vehicles:
No Racing/Off-roading: Vehicles must remain on paved public roads. Track use is strictly forbidden and voids all insurance.
Smoke-Free Policy: All vehicles are strictly non-smoking. A deep cleaning fee applies to any violation.
Unauthorized Drivers: Only drivers listed on the agreement are permitted to operate the vehicle.
Cross-Border Travel: Taking any vehicle outside Pakistan is strictly prohibited without prior written approval from Signature Rent A Car. Unauthorized cross-border travel voids all insurance coverage and immediately terminates the rental agreement, making the client fully liable for the vehicle's value.
Fuel Policy
All vehicles are provided on a “Full-to-Full” basis unless a different arrangement is confirmed in writing at booking. The vehicle is handed over with a full tank and must be returned with a full tank of the correct fuel grade. If the vehicle is returned with less fuel, the shortfall will be charged at prevailing market rates plus a refueling service fee. Damage caused by misfuelling (incorrect fuel type) is the sole responsibility of the client and is not covered by insurance.
Payment Terms
All rental rates are quoted in PKR and are inclusive of applicable taxes unless stated otherwise. A security deposit will be pre-authorized on your card at the time of pickup.
Booking Deposit
30%
Security Bond
Varies
Late Return Fee
Daily Rate
Cancellation Policy
Full Refund
Cancellations made more than 72 hours before the scheduled pickup time.
Partial Refund (50%)
Cancellations made between 24 and 72 hours before pickup.
No Refund
Cancellations within 24 hours of pickup or “no-shows”.
Insurance Information
All Signature Rent A Carvehicles are covered by comprehensive commercial insurance. However, the client is responsible for the “Insurance Excess” amount in the event of an accident.
Premium Protection Plan
Reduce your excess to zero and enjoy full peace of mind. Available for an additional daily fee at the time of booking.
Liability
Signature Rent A Car shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our vehicles. Our total liability to the client for any claim shall not exceed the total rental fee paid for the specific booking.
Privacy Rules
Your privacy is important to us. We use the information you provide to process your booking and improve our service. For more detailed information, please refer to our Privacy Policy page.
GPS Tracking Notice
All Signature Rent A Carvehicles are fitted with GPS tracking devices for safety, theft recovery, route verification, and mileage monitoring. By accepting these terms, the client consents to this monitoring for the duration of the rental period. Location data is used solely for operational and safety purposes, is stored securely, and is shared with law enforcement only where legally required — such as in the event of an accident, theft, or violation of the vehicle usage policy (including unauthorized cross-border travel or geofenced areas). Tracking is disabled automatically upon vehicle return and closure of the rental agreement.
Amendments
Signature Rent A Carreserves the right to review, revise, or amend these Terms & Conditions at any time to reflect changes in our fleet, pricing, legal requirements, or operating procedures. Amendments become effective immediately upon publication on this page, and the “Last Updated” date below will be revised accordingly.
Continued use of our services after any amendment constitutes acceptance of the revised terms. We encourage clients to review this page periodically. Material changes affecting an active or confirmed booking will be communicated directly via email or WhatsApp prior to taking effect.
Last Updated: October 24, 2024